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Zucus
Kural by Zucus

Voice AI that speaks your customers’ language.

Build, test and refine multilingual voice agents for your business. Explore natural conversations for customer enquiries and follow-ups, designed around Indian regional languages.

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Kural Console ILLUSTRATIVE INTERFACE CONCEPT
SAMPLE CALL · INBOUNDActive
+91 98•• ••• 210Customer inquiry line
01:12
Language · auto-detected Intent · delivery status Sentiment · calm
TRANSCRIPTShown in English
Hello, thank you for calling. How can I help you today?
I placed an order on Monday. When will it arrive?
Your order was dispatched today and should reach you by tomorrow evening.
Can I change the delivery address?
Illustrative response
CALL TIMELINE
  1. 00:00Call answered
  2. 00:04Caller’s language detected
  3. 00:11Intent identified · delivery status
  4. 00:26Order details shared
  5. 01:12Address change requested
  6. —Hand off to agent if needed
Illustrative interface concept · sample data

USE CASES

Every conversation, in both directions.

INBOUND CALLING

Explore inbound customer conversations.

Illustrative inbound workflows show how voice AI could greet callers, understand enquiries and provide useful responses. Calling and hand-off availability are confirmed per deployment.

  • Customer inquiriesAnswer common questions about products, timings and policies.
  • Order & booking statusShare updates on orders, bookings and service requests.
  • Business informationExplore responses to common questions about your business.
  • Team follow-upUse conversation records to plan the next useful action.

WORKFLOWS

How a Kural call unfolds.

Illustrative workflows.

Customer inquiry

INBOUND
  1. 1
    Customer callsKural answers and greets them in their language.
  2. 2
    Understands the questionSpeech is transcribed and the intent identified.
  3. 3
    Responds naturallyGives an answer using the information you provide.
  4. 4
    Resolves or hands offCloses the call, or transfers to your team with a transcript.

Follow-up call

OUTBOUND
  1. 1
    Set the goalChoose who to call and what the call should achieve.
  2. 2
    Kural places the callIntroduces itself and explains the reason for calling.
  3. 3
    Two-way conversationHandles questions, confirmations and rescheduling.
  4. 4
    Outcome loggedThe result and transcript are ready for your team.

LANGUAGES

Built for Indian regional languages.

Customers trust conversations in the language they think in. Kural is designed for multilingual calling across Indian regional languages, with room to grow internationally.

Language availability is confirmed per deployment. Ask us about the languages your customers use.

ListensSpeech recognition tuned for regional speech and accents.
UnderstandsLanguage models interpret meaning, not just words.
SpeaksNatural-sounding speech synthesis in the caller’s language.

Meet your next voice experience.

Request a walkthrough of Kural’s multilingual voice experience and discuss your calling workflow.

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